Case Study: Reducing MTTR by 70%

By Customer Success • Jan 05, 2026

Mean Time To Resolution (MTTR) is the golden metric for SRE teams. But as systems get more complex (microservices, Kubernetes, serverless), MTTR is creeping up. Why? Because Context Switching kills productivity.

The Cost of "Where do I look?"

The first 20 minutes of any incident involves figuring out where to look. Engineers jump between Grafana, Splunk, and AWS Console. This is wasted time.

Automating the "Triage" Phase

Rezmo eliminates this "Triage Tax." By the time an engineer opens the alert, Rezmo has already:

• Correlated the metric spike with recent deployments.
• Checked related error logs.
• Identified the precise change that caused the regression.

This allows teams to skip straight to the "Fix" phase, effectively reducing MTTR by up to 70% and drastically improving team morale.